The Code Administrator as a Critical Friend World-Friend-s.jpg

In order to ensure market participants ae provided with the support they need, Code Administrator act as ‘critical friend’s. The main aspects of the critical friend role are outlined below:

Our role

Contents

Providing Primary Contacts

Please follow the following link to find the key industry contacts.

If you have any questions, you can either contact your company Contract Manager or the Code Administrator via our dedicated helpdesk.

Providing key information to support code parties

Our team is here to help and we can provide information on:

  • The Change Process, including raising or voting on Change Proposals, or advising the status of current changes, which can be located here;

  • The Role of the Code Administrator and how we can support you;

  • The latest code updates;

  • The activity of ongoing Working Groups and Project Groups; and

  • Details of latest code consultations.

Providing website guidance to code parties

The SPAA website is reviewed regularly to ensure it provides code parties with a good user experience. The home page has a quick access section to aid parties to the main areas, such as:

  •  Meetings – where you can view details of all SPAA Meetings

  • Change Proposals – where you can view details of SPAA, MDD and MAM Change Proposals

  • Operational Contacts – where you can find operations and escalation contact details 

There is also easy navigation to specific areas using the toolbar at the top of the home page.

Providing Pre-Panel Information

Each month, we issue all SPAA Parties with an agenda for each Executive Committee (EC) meeting where Parties are encouraged to feed back any comments to their company or constituency representative, in order for their views to be shared.

If you have any questions regarding upcoming Change Proposals, we also hold a Pre-Change Board tele-conference, 5 Working days after the issuing of the monthly Change Pack. If you're interested in joining us, please let us know through registering your interest at our helpdesk.

Alternatively, you can sign up to our monthly SPAA newsletter by sending a request to our dedicated helpdesk. The team is also here to answer your questions on activities under the SPAA EC.

Being Impartial

As an experienced Code Administrator, we provide an independent Secretariat to support industry meetings and can also provide Independent Chairs as required.

We also support smaller market participants on all Change Proposals through asking basic questions and playing devil's advocate in solution development where required.