Skip to main content

Change Proposals

SCP 443 - Provision of customer contact data to Transporters

  • CP Number SCP 443
  • Proposing Company Wales & West Utilities Limited
  • Raised Date 11/06/2019
  • Expected Implementation Date 26/06/2020
  • Implementation Date 26/06/2020
  • Impacted Parties Domestic Suppliers, Transporters, IGTs
  • Status Awaiting Authority Consent
  • Urgent No
  • Last Updated 05/09/2019
  • Authority Consent Required? No
  • Secretariat Support Fraser Mathieson
  • Change Proposer Richard Pomroy
  • Synopsis

    Following the severe weather at Christmas 2013 changes were made in the electricity industry to ensure direct communication with customers who have a disruption to their power supply; this change request is to mirror those changes in the gas industry. This procedure will ensure gas suppliers transfer customer name and contact information directly to Xoserve to host in a secure area where GDNs and IGTs can access this information via an Application Programming Interface (API) to mitigate any risks associated with GDPR compliance.

    Transporters will use this data to proactively contact customers concerning disruptive events impacting on that customer’s gas supply.

    This document provides the Authority with the SPAA Final Change Report for SCP 443 and the recommendation of SPAA Parties with respect to the Change Proposal.

Approved (awaiting appeals window closure)